This privacy policy explains how information submitted through the Shapeways website may be used to respond to additive manufacturing and rapid prototyping inquiries. The information may include your name, company, email address, phone number, project notes, CAD references, drawing details, quantity targets, material preferences, deadline information, and quality documentation requests. Shapeways uses this information to review manufacturability, prepare quote responses, discuss process fit, coordinate customer support, and improve the clarity of future service communication.
CAD files, drawings, and project notes are treated as confidential manufacturing information. Access is limited to people and systems that need the information to review the request, prepare a quote, support production planning, or provide customer service. If your company requires a specific NDA or additional confidentiality process, state that requirement in the message before submitting sensitive files or detailed drawings.
Inquiry data may be used to maintain customer records, prevent duplicate requests, improve response quality, monitor service performance, and comply with legal or commercial obligations. Shapeways does not need to sell inquiry data to provide the requested service. Where external service providers support hosting, communication, security, or operational systems, they are expected to handle the information only for the relevant business purpose.
You may request correction or deletion of contact information where legally and operationally appropriate. Some records may be retained when needed for quote history, transaction records, legal compliance, dispute prevention, or quality documentation. For privacy questions, use the contact page and include enough detail for the team to identify the relevant inquiry without exposing unnecessary project information. If you need a project-specific confidentiality workflow, state that requirement before sending detailed CAD files, regulated drawings, export-controlled notes, or customer-owned specifications. The same principle applies to prototype names and unreleased product programs.